Refund policy
At *Yaya Closet, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer **hassle-free returns and refunds* under the conditions outlined below.
Eligibility for Returns
You may return an item if:
- It is *unused, unworn, unwashed*, and in its original condition.
- The return request is made within *7 days* of receiving your order.
- It has all original *tags and packaging* intact.
Non-Returnable Items
We do *not accept returns* for:
- Items marked as *Final Sale*.
- Accessories, undergarments, or swimwear for hygiene reasons.
- Customized or personalized items.
- Items that have been *worn, washed, or damaged* after purchase.
How to Initiate a Return
1. *Contact Us* at *[insert customer support email]* within *7 days* of receiving your order.
2. Provide your *order number* and details about the item you wish to return.
3. Our team will guide you through the return shipping process.
4. Once we receive and inspect the returned item, we will process your refund or exchange.
Refund Process
- *Refunds will be issued* via the original payment method within *5-10 business days* after approval.
- If you paid via *Cash on Delivery (COD), your refund will be processed as **store credit* or bank transfer (where applicable).
- Shipping fees are *non-refundable* unless the return is due to a defect or error on our part.
Exchange Policy
- We offer exchanges for *size issues or defective items*.
- If the requested size is unavailable, we will provide a refund or store credit.
Damaged or Incorrect Items
If you receive a *damaged, defective, or incorrect item, please **contact us within 48 hours* of delivery with photos of the product. We will arrange for a replacement or a full refund.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a *defective or incorrect item*.
- We recommend using a *trackable shipping method*, as we are not responsible for lost returns.